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Emergency Response

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Assistance to Hong Kong Residents Unit of the Immigration Department
24-Hour Hotline ‘1868’

Hong Kong residents encountering a terrorist incident outside Hong Kong should apply the advisory of “Run-Hide-Report”, which includes reporting to the local authority when safe or far away from the attack location. If necessary, Hong Kong residents may seek assistance from the Assistance to Hong Kong Residents Unit of the Immigration Department by calling the 24-hour hotline at (852) 1868 or using the ‘Network Data Call’ via the Hong Kong Immigration Department Mobile Application.

For more information, please visit ‘Assistance Outside Hong Kong’ on the Immigration Department’s website.

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Hong Kong residents in need of assistance in the Mainland may also contact the Office of the Government of the Hong Kong Special Administrative Region in Beijing, or the Economic and Trade Offices of the Government of the Hong Kong Special Administrative Region in Shanghai, Wuhan, Chengdu or Guangdong.

For detailed information, please refer to the ‘Guide to Assistance Services to Hong Kong Residents in the Mainland’

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