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Assistance to Hong Kong Residents Unit of the Immigration Department

Hong Kong residents encountering a terrorist incident outside Hong Kong should apply the advisory of “Run-Hide-Report”, which includes reporting to the local authority when safe or far away from the attack location. If necessary, Hong Kong residents may use any one of the following means to seek assistance from the Assistance to Hong Kong Residents Unit of the Immigration Department :

1. Call (852) 1868;

2. Call the 1868 hotline using network data via the Hong Kong Immigration Department mobile application; or

3. Submit the Online Assistance Request Form.

For more information, please visit ‘Assistance Outside Hong Kong’ on the Immigration Department’s website.

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Hong Kong residents in need of assistance in the Mainland may also contact the Office of the Government of the Hong Kong Special Administrative Region in Beijing, or the Economic and Trade Offices of the Government of the Hong Kong Special Administrative Region in Shanghai, Wuhan, Chengdu or Guangdong.

For detailed information, please refer to the ‘Guide to Assistance Services to Hong Kong Residents in the Mainland’

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